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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35271
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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My mouse on computer pad doesn't work, Q503U Asus, a

Customer Question

my mouse on computer pad doesn't work
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Q503U Asus
JA: Have you installed any updates recently?
Customer: a printer
JA: Anything else you want the computer expert to know before I connect you?
Customer: not that I know of
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Can you please try this first solution:

- Press at the same time the two keys fn and f9 on your laptop computer's keyboard in order to enable / disable the mousepad / touchpad and check.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Please stay with me on this web page.

- Note: The fn key is located near the bottom left of the computer's keyboard, and the f9 key is located near the top of the keyboard.

- If that does not work, please let me know when the last time the mousepad / touchpad was working, and let me know if there was any change or update recently to your computer that may have caused this issue.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

How are you? It's been a few days. Do you still need help with the mouse issue? And/or do you need help with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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