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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I got locked out of my phone but found my pass word on bill

Customer Question

i got locked out of my phone but found my pass word on bill how can i activate it
JA: When did you last reset your username and password?
Customer: two days ago
JA: Have you installed any updates recently?
Customer: wanted to go to default
JA: Anything else you want the computer expert to know before I connect you?
Customer: not knowing thumb print wouldn't work
Submitted: 1 month ago.
Category: Computer
Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 1 month ago.

Please tell me the make and model of your phone. Also, what do you see on the screen when you turn it on?

Thanks,

IT Miro

Expert:  IT Miro replied 1 month ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro