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Andy
Andy, Computer Consultant
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Purchased an HP Notebook from Cosco, as a display model. How

Customer Question

Purchased an HP Notebook from Cosco, as a display model. How can I take ownership? Efforts to rename and assert administrator status have failed.
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: Windows 10 and HP Notebook 15-ba113cl
JA: Have you installed any updates recently?
Customer: Not that I'm aware of, thank you.
JA: Anything else you want the computer expert to know before I connect you?
Customer: That should begin our dance.
Submitted: 7 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 7 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will be assisting you today.

Are you able to login to Windows with any account right now on that HP Notebook?

Thanks for your patience and best regards,

Lorenz Vauck

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