I'm sorry about the issue. Is there any error or message when following the steps in the email message from Adobe?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
I'm sorry. I'm an in dependent computer tech; please let me know if you'd like to continue; we guarantee our service.
- Remote support would be quicker and easy for you as I will do all the troubleshooting steps for you. Otherwise, I will provide written instructions.
1. Is there any error or message when following the instructions in the email message from Adobe?
2. Can you please copy and paste the email message from Adobe here, so I can check?
Please reply at the box below. Thank you,
Adobe support can be slow and they may not support out of warranty product. Please let me know if you'd like to help with your Adobe account password ***** I can also help setting up anything else you need on your new computer. We guarantee our service. Thank you,
I'm sorry; we provide computer support; we guarantee our service. I'll have our customer service contact you. Also, we have an A+ service rating at the Better Business Bureau website: