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Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3286
Experience:  Computer Repair Technician 5+ Years
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The message" A web page is slowing down your browser. What

Customer Question

The message " A web page is slowing down your browser. What would you like to do? Stop it. Wait."
JA: What kind of computer do you have?
Customer: Second problem: Everytime I play games on Facebook, the adobe flash player crashes after a few game moves.
JA: Have you installed any updates recently?
Customer: The only update is the adobe . I do not have a mac.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Windows 10
Submitted: 1 month ago.
Category: Computer
Expert:  Cory replied 1 month ago.

Welcome, I am Cory.

What browser are you using?

Customer: replied 1 month ago.
This is happening several times an hour whenever I am online. Also, please address the adobe flash question. I believe they are separate issues.
Customer: replied 1 month ago.
I would prefer you not connect to my device if possible.
Customer: replied 1 month ago.
I am using Firefox
Customer: replied 1 month ago.
Are you there?
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Cory replied 1 month ago.

Is it a laptop or desktop?

Customer: replied 1 month ago.
desktop
Customer: replied 1 month ago.
This is the first time I have used this service. I am uneasy about handing over control of my computer.
Expert:  Cory replied 1 month ago.

We have an A+ rating with the BBB, but we can chat here if you are more comfortable.

Please press CTRL+D to bookmark the page.

In Firefox:

Press CTL+SHIFT+Delete to open History

Time range to clear: Everything

Check all of the boxes

Click Clear Now

Close all of Firefox

Open Firefox and let me know if it is working again.

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