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Hello and welcome.Have you updated the new password ***** was set for your email on your iPad?
From the Home screen, go to:Settings > Mail, Contacts, CalendarsThen select your Centurylink email account, tap on the email address next to account and a new window with options should come up letting you modify the password with the new one that was set.Let me know if you are able to get this far.
Next step is to press and hold the power and home button for about 30 seconds.The device will turn off, back on then back off again.Once that happens, let go of the buttons, wait 2 seconds and turn it back on.
Ok can you test your email out now
What error do you get this time?
Sure, I will be here
When you get back, go into your email's settings and see if you can find the SMTP and IMAP (or POP3) settings and tell me what you have them set to
The settings look correct.Are you able to log into your email via the web browser?And if so, do you see all your emails on there?
Can you remove the ones in the Outbox and then remove them from the deleted items and try sending yourself an email?
They didn't appear in the deleted items / trash?
Ok what I would do is remove the account from the iPad and re-add it.Do you know how to do that?
Are you contacting me from the iPad or from a computer?
May I connect with you remotely so I can show you what you need to do from the PC screen?
Thank you. Please accept the remote support offer, then From your computer click the following link:
https://ngmt.screenconnect.com/?Session=1b283e24-9931-46b3-86e0-42af322ab6b4Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientLet me know once you've done that or if you need additional steps.Martin
I'm not with billing but let me verify that for you
Yes, the remote session is extra and I can set the amount lower
It is also fully refundable an completely optional, if you prefer I can give you textual instructions.I offered remote so we can work on this at a faster rate since we've been at this for a while now
No, that's for remote assistance, so I can connect to your PC and show you visually what to do whilst we chat in real time
It's the minimum amount I can set it to as it is usually $39
The message on your screen with the accept button should indicate that, yes
I sent it again to make sure
Here, give our billing department a call on 1(###) ###-####br />See if you can get them to help you get the remote session to go through as it doesn't seem to have gone through.I'll be waiting here for when you're ready