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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I purchased my HP laptop over 2 years ago with Windows 10

Customer Question

I purchased my HP laptop over 2 years ago with Windows 10 operating system already installed. Now I have an internet support company helping me when I run into computer problems. They are telling me that I do not have a Windows 10 operating system and are trying to get me to buy an upgrade. Can you help me with this? Thanks, *****
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: 350G1
JA: Have you installed any updates recently?
Customer: The computer company I contracted did some work. I'm not sure what they did and I show I've spoken to Microsoft in the past.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Computer
Expert:  John replied 1 month ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Did you check in the system info page to see whether it has windows 10 in it?

If you don't mind me asking why are you trying to upgrade ?

Thank you

Note : - If you are getting pop up message regarding secure remote assistance offer you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 1 month ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  David L replied 1 month ago.

Hello,

My name is David.

Please let me know what version of Windows is currently on the computer.

Thanks,

David.