Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.
Did you check in the system info page to see whether it has windows 10 in it?
If you don't mind me asking why are you trying to upgrade ?
Note : - If you are getting pop up message regarding secure remote assistance offer you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.
Checking to see whether you still need help.
Reply using the box below
My name is David.
Please let me know what version of Windows is currently on the computer.