Hi there and welcome
What happens when you try to now start your computer?
Please let me know
ok, can you tell me please what did not work?
I was asking
ok, above the password ***** is either your name or an email address.
Can you tell me please what you see there?
ok, do you recall the microsoft account email address that was set up when you did this?
There is an email sent from microsoft to that email address, please check it and tell me the code that is in the email.
I have reset the password ***** you, restart the computer and enter in the password
let me know please how you go.
ok, I am sorry you are not happy with me...
the password ***** been reset and I have confirmed it can be signed in using it.
Is the computer a laptop or a desktop computer?
Did you restart the computer? If so, can you check the network cable is correctly connected to the computer please
ok, then you did not use your microsoft account on the computer but a local account
In this event, the only way to remove the password ***** ***** reinstall of windows.
This will result in the loss of your data from the computer but this is unavoidable, it is the whole reason for the security
In order to do this, hold the left SHIFT key and with it held down, click on the power icon and click on restart.
Keep shift held down until it has restarted and you are at a menu.
Choose from the menu troubleshoot, then reset my pc
You must then choose the option to remove all files
Once done it will then reinstall windows so it will be as new, like when you first received it.
Then I strongly advise you set it up using a microsoft account, using the gmail account you gave and the password ***** gave you.
Once done, you will be able to use the computer again.
It will work as it is on all windows 10 computers possible.
Let me know if you get to initiate the reinstall please.
how did you go with the instructions?
It should be done by now, has it completed?