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Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Computer
Satisfied Customers: 545
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
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I am trying to sync this computer with Google Drive files on

Customer Question

I am trying to sync this computer with Google Drive files on another computer. About two months ago, the files stopped syncing.
JA: How much experience do you have with this particular machine?
Customer: Quite a bit.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I recently deleted a Google account because the name was misspelled and it was confusing. I set up a new Google account and I'm afraid that may have something to do with it.
Submitted: 1 month ago.
Category: Computer
Expert:  Kelly Scriven replied 1 month ago.

Hello, my name is ***** ***** thank you for visiting JustAnswer.com.

Was the Google drive connected to the account you deleted?

Have you contacted Google for assistance?

Customer: replied 1 month ago.
First off, I do not want any type of subscription. I paid $5 for this interview, but I do NOT wish to pay any more.I did not know how to contact Google.
Customer: replied 1 month ago.
I do not wish to securely connect or pay $39.
Customer: replied 1 month ago.
I thought I was contacting Google for help. Normally, there is no charge for this.
Customer: replied 1 month ago.
Kelly, are you there?
Expert:  Kelly Scriven replied 1 month ago.

Yes, I am here.

Customer: replied 1 month ago.
I am ready for help with my "free" session.
Expert:  Kelly Scriven replied 1 month ago.

Was the Google drive you are trying to connect to, attached to the gmail account you deleted?

Customer: replied 1 month ago.
I am not sure, but I have a grave concern that it was.
Expert:  Kelly Scriven replied 1 month ago.

I was able to find a phone number for support for Google Drive.

1-***-***-****

Please let me know if this helps!

Customer: replied 1 month ago.
They want a support key.
Expert:  Kelly Scriven replied 1 month ago.

Ok, let me look again.

Customer: replied 1 month ago.
Here is the message from tYou are currently signed in as***@******.***, which is not associated with a G Suite account. G Suite accounts are set up with specific domains, such as***@******.*** site to which I was referred:
Expert:  Kelly Scriven replied 1 month ago.

I saw that when I went back to that page.

I did a little more searching and it looks like Google is only providing a page to submit in writing. That link is:
https://support.google.com/drive/answer/4431192?hl=en.

I hope this helps you out. Please let me know if you require further assistance with this issue.

Customer: replied 1 month ago.
Thank you for your help. I will take it from here.
Expert:  Kelly Scriven replied 1 month ago.

Has your issue been resolved satisfactorily? If so, please rate my service.

Thanks!

Expert:  Lorenz Vauck replied 29 days ago.

Dear Client,

please let us know if you still require help so that we can solve your problem to your statisfaction. Thank you so much.

Best regards,

Lorenz Vauck