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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My email account was cancelled due to old debit card

Customer Question

My***@******.*** email account was cancelled due to old debit card information on file. I would like to renew my subscription so I can use my hotmail account againl
JA: How long have you had this issue with your Hotmail account?
Customer: It was cancelled in September, however, I lost my job and home and so I was not able to pay for my subscription. I now have a job and I would like to renew my account.
JA: Have you installed any updates recently?
Customer: I have not been in my account since it was cancelled
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, I believe that is all.
Submitted: 1 month ago.
Category: Computer
Expert:  Martin replied 1 month ago.

Hello and welcome.

How long ago did you lose access to it? Was it back in September as well?

We might be able to recover it - may I start a remote session so we can begin?

Customer: replied 1 month ago.
I did not sign up for this!!!! I thought I was renewing my hotmail account!!!! I want my money refunded immediately!!!!!! This is a rip off and I will deny charges first thing tomorrow morning with my bank!!!!!!
Expert:  Martin replied 1 month ago.

You may cancel your question here:

http://ww2.justanswer.com/contact-us