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Ask Shefin Your Own Question

Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 4953
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have a gateway desktop and a HP officejet 5740 printer.

Customer Question

I have a gateway desktop and a HP officejet 5740 printer. the computer will not let me print a 4 x 6" photot from my photo tray. the geek squad said it ay be the program what do I need to make this happen
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: gateway one ZX series and windows 7
JA: Have you installed any updates recently?
Customer: Java and what ever the computer said to update. I just had the geek squad take over and nothing worked
JA: Anything else you want the computer expert to know before I connect you?
Customer: no thanks
Submitted: 1 month ago.
Category: Computer
Expert:  Shefin replied 1 month ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 1 month ago.
Expert:  Shefin replied 1 month ago.

Hi,

Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.

http://www.justanswer.com/remotedesktop/join.aspx?Session=731660dc-7826-4510-b120-4fee97eadd44

Thank you.

S H E F I N