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Hi, and thank you for your question.
Just to clarify, have you lost the password ***** your Windows user account or for some other account?
Please reply at the box below, and then we will continue further.
PS: Please do not accept any remote assistance offer (simply "X" it out) if it shows up on this page; it's sent out automatically by our site, and not by me. We do not need to do a remote session for your issue; I'll reply back to you below now.
I'll certainly assist you with this issue; first, could you let me know which password, e.g. for your Windows account, email account, are you looking to change?
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.Please tell me if you still require assistance with the password *****?I am awaiting your reply.Thanks,IT Miro