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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31122
Experience:  Over 20 years of consulting to the IT industry
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My acer table just stopped working. it is unresponsive,

Customer Question

my acer table just stopped working. it is unresponsive
JA: Just to clarify, what's the exact model of your Acer? And what operating system are you running?
Customer: iconia one 8 b1-810 model a1410 andriod 3.0 i believe
JA: Have you installed any updates recently?
Customer: i think it just recently updated
JA: Anything else you want the computer expert to know before I connect you?
Customer: can't think of anything
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

I would first like you to do this please.

Remove the charger from the tablet and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the tablet and use it.

Let me know the results please

Thank you

Customer: replied 1 month ago.
nothing still dead
Expert:  Richard replied 1 month ago.

Thanks

When you connect the charger, do you see any lights show up at all?

Customer: replied 1 month ago.
no
Customer: replied 1 month ago.
nothing
Expert:  Richard replied 1 month ago.

Thanks

It is the internal mainboard that has faulted

I am really sorry about this and you are going to have to return the tablet to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you