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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have installed Quark 9.5.4.1 on my desktop and my laptop.

Customer Question

I have installed Quark 9.5.4.1 on my desktop and my laptop. It was originally only on the laptop. Since adding it to my new desktop computer my laptop no longer gets program updates. Do I need a new passcode from quark to run it on both.
JA: How much experience do you have with this particular machine?
Customer: a few years
JA: Have you installed any updates recently?
Customer: I have it set for automatic updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

if you have installed Quark and used it on the Laptop without a problem and when you installed it on the second computer you get no update reason the software came with a single license user. To use the sofware on the 2nd computer you would need to purchase the license.

Expert:  Michelle replied 1 month ago.

you may download the updates from the link given below see if that works.

http://www.quark.com/support/downloads/Details.aspx?fid=277

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