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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31262
Experience:  Over 20 years of consulting to the IT industry
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Sign in when no access to num lock key I am told to turn off

Customer Question

sign in when no access to num lock key I am told to turn off when sung macbook pro?
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: 2 years
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

Is the issue you cannot sign in because you need to enter in numbers but this is not possible?

Or are you referring to the caps lock?

Customer: replied 1 month ago.
NOT cap locks, I was told by tech support here at the hospital to turn off num lock, and there is no such key on macbook pro
Expert:  Richard replied 1 month ago.

yes that is correct

They are referring to a windows computer.

But are you actually able to sign into your Macbook?

Customer: replied 1 month ago.
I was told by tech support here in hospital to sign in using Mac, I DID install citrix for mac, then told to disengage num lock and there IS NO num lock so now what?
Expert:  Richard replied 1 month ago.

Then you do not need to worry about disengaging it as you do not have one so it is already disengaged.