For Online Computer Support, Ask a Computer Technician
Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.
What is the make and model of the computer?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
Note : - If you are getting pop up message regarding secure remote assistance offer you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.
Please answer my above questions so that i can help you better.
Reply using the box below
Checking to see whether you still need help.
Hello! My name is ***** ***** thank you for your question on JustAnswer.com.
Is your Lenovo a desktop computer or a laptop computer?
Sometimes, electricity can build up in computers. This trick works on both desktops and laptops:
1. For desktops, unplug power cord from back of computer. Once unplugged, press and hold the power button for a full count of 10. Plug computer back in and power on.
2. For laptops, unplug the power cord from the laptop, and remove the battery. Then, press and hold the power button for a full count of 10. Replace battery and power cord and power on.
Are you able to log in and see the desktop?
Please reply and let me know if this was successful!