How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have just renewed my AVG driver updater license

Customer Question

I have just renewed my AVG driver updater license (e5f64665-bc9c-4b55-92b2-b2f6dc692df8) & since loading my computer will not turn off using the mouse (which worked fine before) I have done full scans with Avg driver updater / avg P.C.tune up /avg protection (no fault found)please fix. A. Hall.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Dell model dcne
JA: Have you installed any updates recently?
Customer: only avg driver updater
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  Martin replied 3 months ago.

Hello, how are you?

May I connect with you remotely so I can take a look?