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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My printer says offline. How do I get back on line? Printer

Customer Question

my printer says offline. How do I get back on line? Printer is C310a
JA: What kind of computer do you have?
Customer: HP C310a
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: I think this is all I need.
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Was there any change recently to your computer or internet service / internet modem / router device that may have caused this issue?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Please stay with me on this web page. What's the brand / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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