Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, bear with us; re-confirm and post back with the complete model number of the "...Seagate...s/t 31608158v..."
Secure Remote Assistance or Premium Phone Calls are both additional services thus with added fees.
Secure Remote Assistance would enable me to work on your computer and determine the correct model number for the "...Seagate...s/t 31608158v..." IF and only if this hard drive is still connected, recognized and can be accessed bvy the computer.
On the other hand, Phone Call would still require me to ask the question as above posted; re-confirm and post back with the complete model number of the "...Seagate...s/t 31608158v..."
Please post back how you would want me to proceed.
Isent the "offer for Secure Remote Assistance".
Still and after checking Seagat product listing, it would appear that the hard drive "...s/t 31608158v..." is not a valid Seagate product.
My participation is strictly limited to technical, repair and/or installation issues.
Request for cancellation, refunds as well as billings & payments concerns are best addressed by Customer Support. Please click HERE or go to http://ww2.justanswer.com/help
Hi, Thank you very much for giving us an opportunity to help you. Sorry for any inconvenience. Actually you can use any 3.5inch SATA Hard Disk on your survelliance system. Please buy this 1TB Seagate Barracuda model from Amazon. If needed you can find the same model from your local store also.
Do you need any more assistance in this matter?
There many different models, varies in capacity access speed etc. You can buy the one suitable for your need and budget. Please check http://www.toshiba-storage.com/cms/en/surveillance/ and purchase the one that is suitable for you.
Okay, is the Windows 7 computer working now? Can you see the Live feeds from the camera?
This is the system you are mentioning right? (This one have only 4 cameras, that's the only difference I think)
Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.