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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35280
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I was trying to add a tablet to my protection contract with

Customer Question

I was trying to add a tablet to my protection contract with Norton yesterday. I guess we got cut off somehow, and since then I have received several emails from Norton and I am not sure if any of my devices are protected or not.
JA: Just to clarify, what's the exact make and model of your tablet computer?
Customer: My Tablet is a Samsung and my computer is a Toshiba.
JA: Have you installed any updates recently?
Customer: I don't believe I have, but that was part of the problem yesterday.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. You can open the Norton program on your Toshiba computer in order to check if it's working fine on your computer. If you do not have Norton on your Toshiba computer, then you can sign in your Norton account at the Norton website below, then download / install Norton there:

https://manage.norton.com

- You can open the Norton app on your Samsung tablet in order to check if it's working fine. If Norton is not working on your Samsung tablet, then you can open Play Store app icon on your tablet, then type / search for norton and install Norton.

- You can also download / install Norton at the above website for your tablet also.

Please reply at the box below to continue. Thank you,