How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Does not work after touching screen. surface 4, automatic

Customer Question

does not work after touching screen.
JA: What kind of computer do you have?
Customer: surface 4
JA: Have you installed any updates recently?
Customer: automatic ones
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Brent Woolverton replied 1 month ago.

Hello,

Sorry to hear that you are having issues with your Surface 4. Before we start with any major troubleshooting steps, there are a few basics that i would like you to try. Also, please advise if this is a Surface 4 Pro or Surface Book.

Use a soft, lint-free cloth dampened with water or eyeglass cleaner but don’t apply liquids directly to the screen. To learn more, see Clean and care for your Surface.

Sometimes, all you need to get your touchscreen working again is a restart:

Step 1: Press the Windows logo key Windows button.
(If you're using a mouse, select Start Windows button.)
Step 2: Press the Tab key to select Power, and then press Enter.
(With a mouse, select Power.)
Step 3: Use the arrow keys to highlight Restart, and then press Enter.
(With a mouse, select Restart.)

Related Computer Questions