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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 17493
Experience:  5 years as Network Admin, 10+ years of IT support
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Cannot get mail. message says the connection to the server

Customer Question

cannot get mail. message says the connection to the server failed
JA: What kind of computer do you have?
Customer: actually my computer is fine, it's my cell phone - iPhone 4
JA: Have you installed any updates recently?
Customer: not on the phine but my computer automaticaly update
JA: Anything else you want the computer expert to know before I connect you?
Customer: solution would be to get my mail back and allow me to sign on
Submitted: 5 months ago.
Category: Computer
Expert:  Josh replied 5 months ago.

Hi!

Please hold down the POWER and HOME button together until you see the Apple icon. After you see the Apple icon, please release the buttons. After the restart, try accessing your email and let me know if it works now.

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