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Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2442
Experience:  4+ yrs of Hardware & Software Troubleshoot exp
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My Windows 10, MP3 Media Player DVD RW Drive(E:) is

Customer Question

Good Morning: My name is***** Windows 10, MP3 Media Player DVD RW Drive(E:) is in-operable. I need help to get this Drive(E:) working properly. Because I can't burn or play DVD's or CD's from my Drive(E:), can you help me,Please.
JA: What kind of computer do you have?
Customer: Gateway Window 10 Desktop Home Premium Computer
JA: Have you installed any updates recently?
Customer: Yes or No ?
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Computer
Expert:  Satchi replied 1 month ago.

Hi , Welcome to Justanswer.com .

It will be better and quick if I can access your computer remotely to fix the problem ..

To do that please follow the below steps

1)Please open the below link URL in browser

http://www.justanswer.com/remotedesktop/join.aspx?Session=f1fd5636-8d42-4f05-a374-00ec7f85c654

2)Then click on I agree button at the bottom of the page .

3)After that click on Download link to download a file and run it

Expert:  Satchi replied 1 month ago.

Please don't forget to rate the answer by clicking on star icons ...

Thanks
Satchi