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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a problem with a programme which requires a com port

Customer Question

hi,, I have a problem with a programme which requires a com port connection.there are 16 options . but none of the options will highlight, to allow a connection.
JA: What kind of computer do you have?
Customer: regards David
JA: Have you installed any updates recently?
Customer: PB easy note TE69kb
JA: Anything else you want the computer expert to know before I connect you?
Customer: This is the only problem at present
Submitted: 1 month ago.
Category: Computer
Expert:  Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 month ago.

What is the software you are using?

What options does it show?

Customer: replied 1 month ago.
Hi Pete
HYT HT-610E v 1.03Program software for TC610 TX 620 [291875777018]
seller ohio_solo_tech [897]*
a similar software worked on windows7 but this is now windows 10
in the program menu , > port , it shows 16 options but none will highlight.
when trying to read radio, it asks to check connection.
Expert:  Robert M. replied 1 month ago.

have you got a com port on the computer physically ?