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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Windows 10, MP3 Media Player DVD RW Drive(E:) is

Customer Question

Good Morning: My name is***** my Windows 10, MP3 Media Player DVD RW Drive(E:) is in-operable. I need help to get this Drive(E;) working properly. Because I can't Burn or Play DVD's or CD's from my Drive(E:), can you help me,Please.
JA: What kind of computer do you have?
Customer: I have a Gateway windows 10 desktop Home Premium computer.
JA: Have you installed any updates recently?
Customer: Yes or No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. When did this issue first occur? Is there any error or message?

Was there any change or update recently to your computer that may have caused this issue?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,