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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When I start chrome there is only a blank window with the

Customer Question

when I start chrome there is only a blank window with the Google logo and "Google Chrome" in the title bar
JA: What kind of computer do you have?
Customer: ASUS Rampage V Extreme
JA: Have you installed any updates recently?
Customer: I uninstalled Thomson Reuters Eikon and then reinstalled that app, after that Chrome stopped working. I then uninstalled Chrome and re-installed Chrome only to continue with the same problem
JA: Anything else you want the computer expert to know before I connect you?
Customer: Microsofts new browser doesn't work either. perhaps it conflicts with Chrome? (I'm using IE)
Submitted: 6 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Does it let you go to the menu / settings in Chrome?

Is there any error or message when suing the new browser Microsoft Edge?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 6 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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