Hi,I'm sorry about the issue. Is it a desktop or laptop?Does it have windows xp, vista, or 7, or 8, 10?
Does it let you adjust the small volume / speaker icon on your computer?
When did the sound first stop working? Was there any change or update recently to your computer that may have caused this issue?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,