My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Sign in with the email you use to access your Microsoft account
Sign in to Xbox One by entering the email address you use to sign in to your Microsoft account.
After you’ve entered your email address, you’ll be asked to enter your password.
Review your privacy settings
check how you want to sign in
With Xbox One, you can decide which sign-in method you prefer. After creating or downloading your Xbox Live profile on your Xbox One, you will be asked on the Sign in & security preferences screen how you’d like to sign in on your new console. Your choices will be:
Review your gamerpic
Customize your Xbox One’s tile color
Then you will have competed.
Please reply and let me know if you need any other assistance,
Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.