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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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After updating Windows 10, I only got a blank screen with a

Customer Question

After updating Windows 10, I only got a blank screen with a dots circling. Cursor"
JA: What kind of computer do you have?
Customer: please wait
JA: Have you installed any updates recently?
Customer: On the back it shows model 80E3. Yes, Windows 10 updated just before problem
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just how to get my computer back. Thanks
Submitted: 1 month ago.
Category: Computer
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

Is this before or after logging in?

Customer: replied 1 month ago.
Before. I can't get to the log in screen.
Expert:  Kevin T replied 1 month ago.

We need to restore this, can we do this now?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Can you remotely connect if I can't start the computer?
Expert:  Kevin T replied 1 month ago.

I will call you and speak you through the reset process.

Customer: replied 1 month ago.
Ok
Customer: replied 1 month ago.
Phone #(###) ###-####