I'm sorry about the issue. Is there any error or message when using your computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Yes, please click on it. Thank you,
How about with the small amount as shown for direct remote support? We guarantee our service. Thank you,
I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you while you are watching, and this issue can be complicated. Otherwise, I will provide written instructions.
- Can you please tell me when / where the wrong email address shows up?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,
No problem. Can you please tell me when / where the wrong email address shows up?
Please let me know. Thank you,
So when you turn on the computer, the computer asks you to sign in, and at that sign-in screen, it shows the wrong email address. Is that correct?
When do you see the wrong email address on the computer? What do you do or what program do you use on the computer that would make it show the wrong email address?
Can you click on Start -> Settings -> Accounts -> Email & app accounts, and remove that wrong email address, if it shows up there?
OK. Please take your time. Thank you.
Is there any error or message? Does it have the Remove / delete, etc. option there?
Can you take a screenshot there, then attach here, so I can check?
Please let me know. Thank you.
Press the Prnt Scrn (print screen) on the keyboard, then paste to a Word document or Paint program.
If you change your mind, I can fix the issue remotely quickly for you. Thank you,
Great. OK, I'm staying here with you. Please let me know; I will help further as needed. Thank you for your patience,
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You're welcome. Thank you,
You're welcome. OK. Thank you.