Hi, and thank you for your question.
First off, please open up the following link:
Enter your Verizon email address and your ZIP code and click Continue.
Follow the on-screen prompts to reset and create a new password ***** your Verizon account accordingly.
Do keep me posted on the results. If you need more help, please use the Reply box below to continue our conversation.
Otherwise, kindly take a moment to rate my service by clicking on (and submit) one of the five stars at the top of this page - this is the only way I'll receive credit for assisting you today. Thank you.