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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
This is normal. Your user name is ***** ***** address and your next option is to choose forgot password.
this is recommended to be done on a computer as opposed to a phone if you can. Go to the link below
and it will explain it for you. Or, if you have logged on a computer somewhere with that email successfully,
it may be 'stored/hidden' and can be viewed.
I have often had to use their 'chat' feature as it may say contact customer support when you enter your email
and last name. Let me know if this happens.
Please rate the 5 stars at the top of the page to close out this question as it is the only way i amcredited for the work done with clients. Or, reply to continue if further troubleshooting is necessary.~Franklin