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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am unable to get into my Google Chrome on my desktop.

Customer Question

I am unable to get into my Google Chrome on my desktop. Please advise
JA: What kind of computer do you have?
Customer: Intel PC
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Computer
Expert:  John replied 1 month ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

What happens when you try to open Google chrome?

Thank you
Note : - If you are getting pop up message regarding secure remote assistance offer you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 1 month ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Customer: replied 1 month ago.
Wiindows10 No
Expert:  John replied 1 month ago.

You mean when you try to open Google chrome it doesn't show any signs of opening or it flashes and closes immediately.

Expert:  John replied 1 month ago.

May I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.

Expert:  John replied 1 month ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  s_feehan replied 1 month ago.

Hello, it seems John has opted out of assisting you wtih this, please let me know when you're available I could help you get this resolved.

Thanks

- Sean