How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Its not my printer its the computer. I have spoken to techs

Customer Question

its not my printer its the computer. I have spoken to techs earlier and untanged wires to do a test for sould but no suond
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: oh I just got it about a month 1/2 ago. Its a new Lenovo windows 10
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: windows 10, which is brand new to me
JA: How long has this been an issue? What happened right before this popped up?
Customer: all night long. I was working with different techs earlier and finally disconnected with them and worked for 2 1/2 hours to untangle wiring. the main issue is computer SOUND NOTHING TO DO WITH THE PRINTER AT THIS TIME
JA: Anything else you want the printer expert to know before I connect you?
Customer: YES working with issue involving AOL, NOT RECEIVING SOUND, and state is URGENT as I need to CONNECT WITH SEMINAR at 8:30 MST
Submitted: 4 months ago.
Category: Computer
Expert:  John replied 4 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Could you please provide the full model of the Lenovo computer also you are not getting any kind of sound from the computer am i correct ?

Thank you

Expert:  John replied 4 months ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Expert:  John replied 4 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.