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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot remember my sign in or password, 2015, only

Customer Question

I cannot remember my sign in or password
JA: When did you last reset your username and password?
Customer: 2015
JA: Have you installed any updates recently?
Customer: only automatic updates however I had a problem with my computer and the Geek squad wiped it clean
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Bhavik Joshi replied 1 month ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 1 month ago.

Where are you trying to login ? Is it some email account or computer ?

Customer: replied 1 month ago.
computer
Expert:  Bhavik Joshi replied 1 month ago.

Is it windows or mac ?

Customer: replied 1 month ago.
no just give me nswer
Customer: replied 1 month ago.
windows
Expert:  Bhavik Joshi replied 1 month ago.

Okay. Give me a moment.

Expert:  Bhavik Joshi replied 1 month ago.

Please follow the instruction given in this document and try to reset your password.

https://www.dropbox.com/home/JustAnswer?preview=Password+Reset+.docx

Expert:  Bhavik Joshi replied 1 month ago.

Let me know if you get struct anywhere.

Expert:  Bhavik Joshi replied 1 month ago.

Is this going good so far ?

Expert:  Bhavik Joshi replied 1 month ago.

Are you satisfied with my answer ? Did this resolve your problem ?