Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.
Would you like me to remotely connect to your computer and fix this ?
I am so sorry for such experience. I can help you with refund. Let me know if you want me to initiate refund request for you. I don't know how , But I just missed this question. I am extremely sorry for that.