Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.
Are you facing this slowness only when you are browsing pages and watching online videos?
Which is the web browser you are using is it edge, Internet explorer, Mozilla Firefox, Chrome or any other?
Thank youNote : - If you are getting pop up message regarding secure remote assistance offer you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.
Please answer my above questions so that i can help you better.
Reply using the box below
It seems like you had requested for remote assistance i can provide that but before that i need to know whether you are communicating to me from the problematic windows 10 PC?
Thank you i will send the remote support offer now if you agree to it please accept it.
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=da9834cd-13fd-4e38-8aa5-32a0d71c759a that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
It seems like you are offline now and i didn't get connected to your computer so i will cancel the remote support link for now.let me know once you are back online and ready to continue.
Checking to see whether you still need help.