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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can't get into my yahoo mail. i'm frustrated.Try for two

Customer Question

Hi,can't get into my yahoo mail. i'm frustrated.Try for two days
JA: How long have you had this issue with your Yahoo account?
Customer: Several years
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: I try to used micosoft to help me get to my email ,download firewall
Submitted: 1 month ago.
Category: Computer
Expert:  Martin replied 1 month ago.

Hello and welcome.

What error do you get when you try to sign into your account?

Expert:  Martin replied 1 month ago.

May I connect with you remotely so I can help you get back in?

Customer: replied 1 month ago.
I need to get into my e-mail.I think it is encrypted.
Expert:  Martin replied 1 month ago.

I can help you with that.

When's the last time you were able to sign in?