Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What security software have you purchased?
Dont worry i am with you to help you fix the problem. If you have purchased Norton online you must have received an email confirmation about the sale and you must have got a new License code as well. Check your email and let me know.