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Bruce Wilner
Bruce Wilner,
Category: Computer
Satisfied Customers: 77
Experience:  principal at Network Security Labortories Inc.
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My computer did a windows 10 update now it says critical

Customer Question

My computer did a windows 10 update now it says critical process died and won't boot how can I fix this
Submitted: 7 months ago.
Category: Computer
Expert:  Dustin replied 7 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 7 months ago.

Inside the advanced options, troubleshooter.

Did you try the system restore option, and did you try a system restore date before the problem started?

Customer: replied 7 months ago.
No, it said there was no restore point on the computer.
Expert:  Dustin replied 7 months ago.

Ok.. Do you have another computer, windows 7 ,8 or 10?

Customer: replied 7 months ago.
No just have my tablet that I'm talking with you on.
Expert:  Dustin replied 7 months ago.

Ok.. Have you tried a refresh ( not a reset )

A refresh will remove your programs and updates, but will keep your files safe in a windows.old folder.. So you wont lose any pictures, documents, etc..

You can access the reset or refresh from the advanced menus..

If you do go with a full reset, make sure you choose to Keep files~

Customer: replied 7 months ago.
I get a message that there was a problem resetting my pc and no changes were made
Expert:  Dustin replied 7 months ago.

Ok, did you try both refresh and reset?

Customer: replied 7 months ago.
Customer: replied 7 months ago.
Dustin? Are you still with me?
Expert:  Dustin replied 7 months ago.

How about this.. if you go to the troubleshooting, advanced page.. And then click show more options./

Then go into startup settings.

When the computer restarts and shows the new menu.. Can you start in safe mode or safe mode with networking?

Customer: replied 7 months ago.
Hold on and I'll give it a try
Customer: replied 7 months ago.
Nope says my pc ran into a problem and needs to restart.
Expert:  Dustin replied 7 months ago.

I'll be here..

And if it gets stuck on a white line of code.. ( after you press the number or select safe mode)

let me know the line of code it gets stuck on.

When did it say you ran into a problem, after you chose startup settings?

Customer: replied 7 months ago.
Expert:  Dustin replied 7 months ago.

Ok.. the black screen that says you have a problem and the computer will restart.

At that black error screen, try this

  1. While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
  2. If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
    1. If this resolves the black screen, use corruption resolution steps (dism, then sfc).
  3. If this does not work, use File, Run new task in Task Manager to start an Administrator CMD window. Use this to create a new administrator user with the following commands (changing “<password>” to something of the customer’s choosing):
    net user test <password> /add
    net localgroup Administrators test /add
  4. This will give you a test user to try
Expert:  Dustin replied 7 months ago.

Now, if you can get the command prompt to come up that way, let me know..

Otherwise, we can try to access the command prompt through the advanced setting instead.. At which point I will relay some commands to run inside the command prompt.

Customer: replied 7 months ago.
No I can't get there that way but I am at the command prompt through the advanced settings
Customer: replied 7 months ago.
It says
X:\windows\system32>
Expert:  Dustin replied 7 months ago.

Ok, run this command first

Sfc /scannow And hit enter.

When it completes, run this command next

Dism /Online /Cleanup-Image /RestoreHealth

The spacing has to be precise....

Customer: replied 7 months ago.
Okay it is running but says it will take some time. Now I have a message Windows resource protection could not performthe requested operation.
Customer: replied 7 months ago.
Should I continue with the next part? Are there spaces between the word and the slash?
Expert:  Dustin replied 7 months ago.

net user test <password> /add
net localgroup Administrators test /add

If that works correctly, when you restart you will see a new user, and the password ***** be password.. Try that and lets see what h appens.

Customer: replied 7 months ago.
It says the system cannot find the file specified
Expert:  Dustin replied 7 months ago.

how about this cd c:/

Hit enter.. does it change it from an X prompt, to a c:/ prompt?

Customer: replied 7 months ago.
No it didn't change
Expert:  Dustin replied 7 months ago.

It seems your windows install is beyond the means to easily recover it.

Before we discuss options, do you h ave critical data, pictures, documents, on that hard drive you need to save?

Or, is the main concern getting windows up and running again whether or not you lose files?

Customer: replied 7 months ago.
Ok I just typed c: now I'm at the c prompt
Expert:  Dustin replied 7 months ago.

Allright.

Lets try sfc /scannow again

if it errors, type chkdsk /f

let me know the results of each

Customer: replied 7 months ago.
After the first one it says windows resource protection could nt perform the requested operation. After the second one it says the type of file system is ntfs. Cannot lock current drive. Chkdsk cannot run because the volume is in use by another process. Cgkdsk may run if this volume is dismounted furst.all ipened handles to this volume wouldthen be invalid. Would you like to force a dismount on this volume?
Expert:  Dustin replied 7 months ago.

lets go with yes.. force it to dismount.. Then, it should start check dsk or ask you to restart the computer.

Customer: replied 7 months ago.
Windows has scanned the file system and found no problems. No further action is required failed to transfer logged messagea to the event log with status 50.
Customer: replied 7 months ago.
Should I try to restart it now?
Customer: replied 7 months ago.
Dustin are you there? I got kicked off for a moment.
Customer: replied 7 months ago.
Hello. Are you there?
Customer: replied 7 months ago.
Nothing so far has worked.
Customer: replied 7 months ago.
Is there anyone here?
Customer: replied 7 months ago.
Relist: Incomplete answer.
Customer: replied 7 months ago.
Relist: Incomplete answer.
Customer: replied 7 months ago.
Relist: Incomplete answer.
Dustin just stopped responding and we hadn't fixedvthe problem
Expert:  Bruce Wilner replied 7 months ago.

People have such a delightful time with Windows 10. Now you know why an expert like me uses Windows 7, having only recently been dragged--kicking and screaming--from Windows XP. "If it ain't broke, don't fix it."

All the diagnostic says is, "A critical process has died?" That's rather hard to believe.

So, if it died, reboot, and it should be restarted--unless the executable file or allied components have become corrupted for some reason. ("Some reason"? It's Microsoft!)

Have you tried rebooting off a pristine installation kit--or from a bootable backup device that you were SURELY STRONGLY ADVISED TO CREATE the moment you first powered up?

BTW, when in doubt, don't waste time trying to kill processes/applications/programs/threads with Task Manager. There are more bugs in that utility than you can shake a stick at. ALWAYS WORKS: (sorry for the brutality) PULL OUT THE PLUG, then replug and power up.

Customer: replied 7 months ago.
Bruce, are you there? I tried a cold boot but it still won't boot up the message is still the same . Stop code critical process died.
Customer: replied 7 months ago.
Relist: Incomplete answer.
I still haven't gotten thevproblem resolved. My computer did an update to windows 10. Now it won't boot up. I get a blue screen and the message says. Stop code: Critical process died.
Expert:  Bruce Wilner replied 7 months ago.

Sorry. I had connectivity issues late yesterday.

If a cold boot results in the same situation, your installation is corrupted. How it got that way is anyone's guess.

The safest action is to reinstall Windows 10 from scratch.

A safer action is to use Windows 7.

A yet safer action is to use Windows XP.

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