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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to set up new computer and need a fios passwo,

Customer Question

I am trying to set up new computer and need a fios passwo
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Acer Chromebook 14 uses windows
JA: Have you installed any updates recently?
Customer: no, it is brandnew
JA: Anything else you want the computer expert to know before I connect you?
Customer: we want to connect to fios
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is it asking for the Wi-Fi / wireless / network password?

What is the model of your Internet modem/router device?
Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 1 month ago.

Usually, the Internet modem / router device was given to you previously from your Internet service provider.

Also, do you see any password ***** key / passphrase at the back / bottom of your internet modem / router device? (It is case-sensitive.)

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,