I'm sorry about the issue. Is it asking for the Wi-Fi / wireless / network password?
What is the model of your Internet modem/router device?Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac? Please reply at the box below. Thank you.
Usually, the Internet modem / router device was given to you previously from your Internet service provider.
Also, do you see any password ***** key / passphrase at the back / bottom of your internet modem / router device? (It is case-sensitive.)
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,