Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I'm sorry about the issue, when did this start please?
Please try the solution below :
1-First open the Windows Start menu by clicking on the icon in the bottom left of the screen. Select Settings from the menu. : http://cdn2.pcadvisor.co.uk/cmsdata/features/3615606/Win10-DG-Step1.png
2-Now you’ll see on option for Update & Security. Click it. : http://cdn2.pcadvisor.co.uk/cmsdata/features/3615606/Win10-DG-Step2.png
3-On the next page you’ll find a list of options on the left, one of which is Recovery. Click this and the main pane will display a variety of choices. The one you want is ‘Go back to Windows 7’
4-You’ll now be presented with a screen asking you why you’re downgrading. Essentially, it's a tool so Microsoft can gauge the user experience with Windows 10. Click Next when you’re done.
5-Windows will now roll back your system to how it was before Windows 10 was installed.
You can also watch this tutorial video : https://www.youtube.com/watch?v=EOzfv6qszuo
Hope this help
Has everything worked out please?
Do you still need help please?