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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Not computer problem, wife has new iphone, can't get gmail

Customer Question

not computer problem, wife has new iphone, can't get gmail to work
JA: How long have you had this issue with your Gmail account?
Customer: since she got her new iphone, about 1 week
JA: Have you installed any updates recently?
Customer: one is scheduled for tonight
JA: Anything else you want the computer expert to know before I connect you?
Customer: need access to account settings, her gmail address/name don't match & her phone number isn't correct
Submitted: 1 month ago.
Category: Computer
Expert:  Louie replied 1 month ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, can the account be opened using a computer/Google Chrome?