thank you very much for your question. My name is***** and I will try to help you as quick possible.
This sounds like a scam and like you might have a virus on your Lenovo. I can fix that up for you if you wish. Would you agree for a remote-assistance so that I can solve the problem directly at your machine?
Thanks for your patience and best regards,
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know when you could be online?