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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Got an notice, that my computer info, may have been leaked,,

Customer Question

Got an notice, that my computer info, may have been leaked,, EVERY night ,, I have to call for phone verification, to get into my -- email !!
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Lenova-- do not know the model, and I am on Windows 10, so I was told !!
JA: Have you installed any updates recently?
Customer: had service 2-3 weeks ago,, I do not touch Lenova, !! They install stuff, on my computer, that is BAD !!!!
JA: Anything else you want the computer expert to know before I connect you?
Customer: That is it !! I am tired of calling literally " every evening, for a phone code !!
Submitted: 2 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

This sounds like a scam and like you might have a virus on your Lenovo. I can fix that up for you if you wish. Would you agree for a remote-assistance so that I can solve the problem directly at your machine?

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

I am looking forward to your feedback, so that I can help you to resolve your problem to your satisfaction. Thank you very much and best regards, Lorenz Vauck
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know when you could be online?