thank you very much for your question. My name is***** and I will try to help you as quick possible.
Can you please let me know what exactly that device is and what you want to do with it? This will make it easier to understand what the actual problem is with it. There should be a name / model number on it.
Thanks for your patience and best regards,
Thank you, ***** ***** you send me these please? In any case, I guess the mouse is not working as intended, is this correct? And just to make sure: there are batteries in the mouse already, right?
Thank you, ***** ***** should not really matter, as it silently re-installs next time you plug it in. Just to make sure: are there batteries in the wireless mouse?
Let me know when you are back, we can do a remote-assistance then and I will nail down the problem and fix it. I am here today for the next 7 hours and tomorrow as well. Just message me.
Have a great day for now,