Hello, how are you?What's the error you get when you try to log in?
Go to www.outlook.com and log in from there, tell me what it says
What does it say when you go to www.outlook.com and log in?
May I connect with you remotely so I can take a look?
Thank you. Please accept the remote support offer, then From your computer click the following link:
https://ngmt.screenconnect.com/?Session=7b49d2ca-d8b7-42a8-9871-b2b417533685Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientLet me know once you've done that or if you need additional steps.Martin