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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It's not my computer It's my MSN premium subscription. I

Customer Question

It's not my computer It's my MSN premium subscription. I can't log on. I think it's a payment issue. I need to give them a new card Number
JA: Have you tried having password ***** directions emailed to you?
Customer: No, it's a problem with the credit cardd I use to pay my bil. It expired, and I got a new one
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Martin replied 1 month ago.

Hello, how are you?

What's the error you get when you try to log in?

Customer: replied 1 month ago.
no message--I just can't log in
Expert:  Martin replied 1 month ago.

Go to www.outlook.com and log in from there, tell me what it says

Customer: replied 1 month ago.
I gave them a new credit card but tday I'm experiencing the same problem
Expert:  Martin replied 1 month ago.

What does it say when you go to www.outlook.com and log in?

Customer: replied 1 month ago.
can't reach this page
Expert:  Martin replied 1 month ago.

May I connect with you remotely so I can take a look?

Customer: replied 1 month ago.
Expert:  Martin replied 1 month ago.

Thank you. Please accept the remote support offer, then From your computer click the following link:

https://ngmt.screenconnect.com/?Session=7b49d2ca-d8b7-42a8-9871-b2b417533685

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin