How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I had a new battery installed in my Galaxy tab 2 and it is

Customer Question

I had a new battery installed in my Galaxy tab 2 and it is charged but I cannot get the internet. It says connect to your server.
JA: How much experience do you have with this particular machine?
Customer: I have had the tablet for 3-4 years.
JA: Have you installed any updates recently?
Customer: Nope, the new battery was installed yesterday. I let it run down completely and then charged it for 10 hours.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Settings shows that my wifi is on but I cannot access sites like BBC iplayer radio.
Submitted: 6 months ago.
Category: Computer
Expert:  Richard replied 6 months ago.

Hi there and welcome

If you go to settings, wifi, does it show you as connected to your wifi network?