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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 35273
Experience:  Over 20 years of consulting to the IT industry
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I recently purchased 3 Samsung Chromebooks and am having

Customer Question

Hello Sir, I recently purchased 3 Samsung Chromebooks and am having difficulty downloading Firefox. I need this program for our children's home school. Before purchase I chatted with a live Bestbuy agent and they said I would be able to do so. I tried online and from my Google web store and nothing is working... :(
JA: What kind of computer do you have?
Customer: Samsung Chromebook
JA: Have you installed any updates recently?
Customer: No ma'am...
JA: Anything else you want the computer expert to know before I connect you?
Customer: No,just need Firefox installed. I have a total of 3 Samsung Chromebooks... After you do this one will I be able to do the other 2 on my own...?
Submitted: 6 months ago.
Category: Computer
Expert:  Richard replied 6 months ago.

Hi there and welcome

I am sorry you got that information but it was incorrect

Chromebooks runs Chrome OS. Essentially the Chrome browser is the operating system.

You cannot install any third-party software, including other browsers onto it.

Expert:  Richard replied 6 months ago.

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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