How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31233
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

I recently purchased 3 Samsung Chromebooks and am having

Customer Question

Hello Sir, I recently purchased 3 Samsung Chromebooks and am having difficulty downloading Firefox. I need this program for our children's home school. Before purchase I chatted with a live Bestbuy agent and they said I would be able to do so. I tried online and from my Google web store and nothing is working... :(
JA: What kind of computer do you have?
Customer: Samsung Chromebook
JA: Have you installed any updates recently?
Customer: No ma'am...
JA: Anything else you want the computer expert to know before I connect you?
Customer: No,just need Firefox installed. I have a total of 3 Samsung Chromebooks... After you do this one will I be able to do the other 2 on my own...?
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

I am sorry you got that information but it was incorrect

Chromebooks runs Chrome OS. Essentially the Chrome browser is the operating system.

You cannot install any third-party software, including other browsers onto it.

Expert:  Richard replied 1 month ago.

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you