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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It locks up, won't do anything. I have to turn it off, then

Customer Question

It locks up , won't do anything. I have to turn it off, then back on.
JA: What kind of computer do you have?
Customer: HP Touchsmart. By the way I have a service conract with you.
JA: Have you installed any updates recently?
Customer: Only the ones that come in automatically
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes, Ask.com came on my computer some time ago in place of google search engine.
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

What exactly do you see on the screen when you try to start it up?