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Ask Richard Your Own Question

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31118
Experience:  Over 20 years of consulting to the IT industry
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No problem with my computer. We are having trouble making

Customer Question

No problem with my computer. We are having trouble making calls on(###) ###-#### Can you help. We get a dial tone and I enter the number but it goes silent.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Are you referring to the telephone?
JA: No. I'm the Computer Technician's Assistant.
Customer: I don't understand what my computer has to do with the phone line?
JA: Have you installed any updates recently?
Customer: Sorry I had to talk to my husband. No updates.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I'm aware of.
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me the make and model of the phone?

Thank you

Customer: replied 1 month ago.
Its an AT & T still looking for the model number. Just a minute more
Customer: replied 1 month ago.
E5908
Expert:  Richard replied 1 month ago.

Thanks

Can you remove the power to the base unit, and wait 10 minutes.

Connect the power again and tell me if it now functions correctly please.

Customer: replied 1 month ago.
Don't understand why all of sudden this isn't working. I just renewed this on 10/13 for 3 years at a cost of $64.57.
Expert:  Richard replied 1 month ago.

ok, did you do the last instructions I gave?

Please let me know

Customer: replied 1 month ago.
I just plugged in back in. Same issue. Got dial tone but when I enter a number nothing happens.
Expert:  Richard replied 1 month ago.

ok, it can be an outage in your area

Can you call via your cell, 1(###) ###-####/p>

Have them run a line check and tell me the results please.

Customer: replied 1 month ago.
We don't have a land line with At and T other than magic jack
Customer: replied 1 month ago.
I thought this ran through internet
Expert:  Richard replied 1 month ago.

ok, I thought because of the AT&T phone.

So it all runs through a Magicjack device correct?

Customer: replied 1 month ago.
Expert:  Richard replied 1 month ago.

ok, disconnect the power to your Magicjack unit and your internet router.

Wait 5 minutes and connect the power to your internet router.

Wait 5 minutes then connect the power to the Magicjack device and tell me if you can then call please.

Customer: replied 1 month ago.
Im going to have to talk to my husband I don't do this.
Expert:  Richard replied 1 month ago.

ok, let me know the results please

Customer: replied 1 month ago.
Thank you. I can't get hold of him at the moment. He will be home at lunch
Expert:  Richard replied 1 month ago.

ok, let me know when he has.

Customer: replied 1 month ago.
Thank you for your help
Expert:  Richard replied 1 month ago.

you're welcome